Location: Hybrid from Brisbane or Melbourne
At Magentus, our goal is to create a healthier society through technology.
We deliver smart workflows that connect people, systems, and data – making care more intelligent, efficient, and accessible. Everything we do is focused on creating meaningful impact through digital healthcare innovation.
About the Role
In this role, you’ll lead our national onboarding and implementation function, responsible for delivering a high-volume SaaS implementation program across Australia.
This newly created role focuses on speed, scale, and simplicity – improving processes, reducing cycle times, and removing bottlenecks so customers can realise value faster, without compromising experience or quality.
Key responsibilities:
- Lead and develop a national implementations team
- Own implementation strategy, delivery performance, and continuous improvement
- Analyse workflows and cycle times to increase efficiency and throughput
- Drive standardised, repeatable implementation processes and documentation
- Partner with Product, CX, and Delivery teams to improve systems and tools
- Ensure clear customer communication, timelines, and expectations
About You
You’re a process-focused leader who thrives in fast-paced SaaS environments and enjoys turning complexity into simple, scalable solutions.
You’ll bring:
- Experience leading service delivery, professional services, or operations teams
- Strong people leadership and change management capability
- Proven success delivering high-volume SaaS implementations or onboarding
- A data-driven mindset with experience improving cycle time and throughput
- Excellent communication and stakeholder management skills
Join Today!
At Magentus, we live our values every day:
- One Team
- Constant Evolution
- We Care
- Make A Difference
- Trust
What’s in it for you:
- Flexible work options
- Career development and learning programs
- Supportive, inclusive team culture
- Cross-functional exposure and growth opportunities
- Purpose-driven work that truly matters
Ready to help us move faster and make a bigger impact?
Apply now and join Magentus!
