At Magentus, our goal is to create a healthier society through technology. We do that by delivering smart workflows that connect people, systems, and data – making care more intelligent, efficient, and accessible. Whether it’s supporting clinicians, streamlining operations, or improving patient outcomes, we’re here to make a real difference in healthcare through digital innovation.
About the Role
The Application Specialist is responsible for engaging with customers and internal stakeholders to investigate and resolve service requests. This role ensures timely resolution of issues, clear documentation, and strong communication while supporting application performance and customer satisfaction.
Key Responsibilities
- Provide high-quality customer service and technical application support.
- Investigate and replicate reported defects and document findings for the development team.
- Troubleshoot issues and provide solutions for existing applications.
- Maintain detailed documentation and updates within the service desk ticketing system.
- Work with internal and external stakeholders to gather and document business and non-functional requirements.
- Take ownership of assigned service tickets through to resolution.
About You
- Degree or tertiary qualification in Information Technology, Business Administration, Applied Science, or a related discipline.
- Experience in application support or technical support environments is desirable.
- Experience using service desk or development tools such as Jira and Confluence is advantageous.
- Previous experience in the health sector is highly desirable.
Personal Attributes
- Ability to manage multiple priorities in a fast-paced technical support environment.
- Strong communication skills and ability to work under pressure.
- Proactive and collaborative team player.
- Highly customer-focused with a commitment to service excellence.
- Operates with integrity, tact, diplomacy, and empathy when working with stakeholders.
Join Today!
At Magentus, we live our values every day:
- One Team – We collaborate and support each other
- Constant Evolution – We embrace change and keep improving
- We Care – About our people, our customers, and our impact
- Make A Difference – We’re here to create real, positive change
- Trust – We do what we say and act with integrity
What’s in it for you:
- Flexible work options to support work-life balance
- Learning and development programs to grow your career
- A supportive, inclusive team culture
- Opportunities to work across departments and expand your skills
- A purpose-driven company where your work truly matters
Ready to bring your energy and organisation to a team that cares? Apply now and help us make a difference at Magentus!
