Short summary:
The Implementation Coordinator is responsible for efficient and effective management of the end-to-end implementation project from sale to support, ensuring high levels of customer experience is achieved while best practice operational standards and business objectives are maintained.
Who are we:
Magentus products and services have been at the forefront of delivering health technology for more than 30 years, offering deep expertise across clinical systems, health informatics and practice management.
Across pathology, radiology, oncology, maternity and practice management, we are connecting the health ecosystem and transforming digital healthcare at scale. Driven by our dedicated teams across the globe, our success reflects our passionate commitment to improving healthcare outcomes.
What’s in it for you:
Flexible Working Environment: Work Hybrid & flexible hours.
Extra Leave: Parental / Volunteer / Pawrental / Birthday & the opportunity to purchase more.
Leadership & Development: LinkedIn learning / Future leaders program.
Employee Recognition: Annual celebrations / Peer recognition / CEO awards / Great tenure presents.
Wellbeing led: Community driven programs / Starlight partnership / EAP.
Most of all a supportive / inclusive and diverse company.
What about the role:
- Responsible for the co-ordination of implementations for new and existing customers.
- Responsible for the co-ordination of work and working with key stakeholders to schedule data reviews and training.
- Prepares the practice for implementation by discussing requirements, providing the pre-install checklist, Medicare Online Claiming application information etc.
- Contributes to the technical data migration of customer data from other software programs to Magentus Practice Management software solutions.
- Manages customer data in our business systems and flow of information between systems.
- In collaboration with Customer Success Specialists & Installation & Training Consultants, manages customer expectations, address their requirements, and provide best practice advice.
- Proactively communicates onboarding/implementation timing risks, delays, and priorities to all stakeholders.
- Other duties as reasonably required by the business.
- Establish, develop and maintain relationships with company personnel.
- Develops and maintains consistent strong operational relationships and utilises feedback from internal and external stakeholders.
What qualifications and experience do I need:
- Demonstrated ability to manage multiple priorities in a time-critical and fast-paced customer focused environment.
- Well-developed communication skills, with a demonstrated ability to communicate clearly, professionally, and effectively across written and verbal mediums in dealing with customers, team members and other stakeholders.
- Highly organised with great attention to detail.
- Ability to remain calm and focused under pressure.
- A flexible perspective and passion for efficiencies and finding solutions when issues arise.
- Proactive and motivated in taking the right initiatives to ensure strategic business goals are met.
- Previous experience with desktop and cloud-based Practice Management software is advantageous.
Our values say a lot about us:
People are at the heart of everything we do at Magentus — we work as one team to create a healthier society.
One Team / Make a difference / We Care / Constant Evolution / Trust
Not confident that you have everything listed above? Don’t let that stop you applying for your potentially perfect next role.
