Short Summary:
Reporting to the IT Service Desk Manager this position will serve as the point of contact for escalated support cases beyond Level 1/ 2 triage. The Senior IT Support Consultant is dedicated to meeting the expectations and requirements of external clients and stakeholders with a strong focus on customer service, establishing and maintaining effective relationships to gain trust and respect when providing IT support services. They will leverage their expertise in Microsoft Azure, Intune, and the Microsoft 365 suite, including SharePoint, Exchange, and Teams, to effectively manage cloud-based solutions and end-user environments.
Who are we:
Magentus products and services have been at the forefront of delivering health technology for more than 30 years, offering deep expertise across clinical systems, health informatics and practice management.
Across pathology, radiology, oncology, maternity and practice management, we are connecting the health ecosystem and transforming digital healthcare at scale. Driven by our dedicated teams across the globe, our success reflects our passionate commitment to improving healthcare outcomes.
What’s in it for you:
Flexible Working Environment: Work Hybrid – at home and in the office.
Extra Leave: Parental / Volunteer / Pawrental / Birthday & the opportunity to purchase more.
Leadership & Development: LinkedIn learning / Future leaders program.
Employee Recognition: Annual celebrations / Peer recognition / CEO awards / Great tenure presents.
Wellbeing led: Community driven programs / Starlight partnership / EAP.
Most of all a supportive / inclusive and diverse company.
What about the role:
- Serve as the primary point of contact for escalated support cases beyond Level 1/2 triage.
- Offer expert guidance and technical mentorship to service desk consultants, fostering skill development and facilitating effective issue resolution.
- Demonstrate proficiency in administering Microsoft Azure, Intune, and the Microsoft 365 suite, including SharePoint, Exchange and Teams.
- Configure and deploy Microsoft Intune policies to facilitate efficient application deployment and ensure compliance with organisational standards.
- Effectively manage Mac systems utilising JAMF, ensuring seamless configuration, deployment, and ongoing maintenance to meet organisational needs and standards.
- Action tickets within the service desk, while also conducting regular maintenance, troubleshooting, patching and enhancement of end-user systems and device infrastructure for customers.
- Support the SysOps team in implementing projects with a particular focus on application patching while adhering to cybersecurity measures and compliance.
- Participate in project work involving the building and implementation of IT infrastructure both on-site and remotely.
- Collaborate with business unit stakeholders to address issues, gather input on business requirements, and work as a team to resolve client and stakeholder concerns.
What experience do I need:
- Minimum 3+ years of hands-on experience in the IT professional services industry as an IT Support Engineer, Systems Administrator, or Infrastructure Engineer.
- Expertise in administering Microsoft products and solutions, handling setup, deployment, and ongoing maintenance across Azure, Intune, SharePoint, Exchange, and Teams and end user devices.
- Effectively utilise JAMF to configure, deploy and maintain Mac systems.
- Proficiency in scripting languages such as PowerShell.
- Microsoft certification is desirable (e.g., Microsoft 365 Certified: Administrator Expert, Endpoint Administrator Associate, Azure Administrator Associate).
Our values say a lot about us:
People are at the heart of everything we do at Magentus — we work as one team to create a healthier society.
One Team / Make a difference / We Care / Constant Evolution / Trust
Not confident that you have everything listed above? Don’t let that stop you applying for your potentially perfect next role.
