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Scribe is built into Gentu, so you record, review and save in the patient file you already use.
Everything Scribe writes is a draft. Nothing reaches the patient file until you’ve reviewed and saved it.
The same Gentu security protocols you already trust.
Use ambient recording to capture the consultation as it happens, with the patient in the room or dictation and talk the consultation through on your own.
Templates are built from letters you’ve already sent in Gentu, so the formatting feels familiar. Want to create a new one? Describe what you need to our template agent.
Record on your phone, then review and save the draft to the patient file, all from the Gentu app on the Apple App Store and Google Play.
Choose the appointment, your templates, then click Transcribe or Dictate.
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Click Stop when you’re done and Scribe writes your consult note and letter.
Refine the drafts using your clinical judgment and make any changes.
Once reviewed and saved, the documentation is added to the patient’s clinical file.
Our Trust Centre sets out how Gentu Scribe handles data, which AI service providers we use and where they process it.
We disclose all AI service providers and data processing locations so you and your patients know exactly how Gentu Scribe works.
AI outputs are drafting tools, not replacements. You review, refine, and apply your clinical judgment to every note.
End-to-end encryption. Australian data storage. No AI training on your patient data. Trusted Gentu security protocols.
✓ End-to-end enterprise-grade encryption
✓ Legal agreements with all AI providers
✓ Compliance with Australian privacy laws
✓ No data storage outside Australia
Here’s how your data is handled:
1. Consultation audio recorded within Gentu (Australia)
2. Securely transmitted to AI service providers which include: AssemblyAI, Google
3. Processing occurs in secure facilities (Australia or overseas)
4. Structured text returned to Gentu EHR (Australia)
5. Audio deleted in 30 days
Pilot release
Scribe needs access to your microphone to record and transcribe. If Scribe can’t hear you, your web browser is most likely blocking microphone access.
Select the web browser you use below and follow the steps:
Open the Scribe page. When Chrome asks “Use your microphone?”, click Allow.
If you didn’t see a prompt, or you previously blocked it: click the site-info / tune icon (sliders or padlock) at the left of the address bar.
Find Microphone and switch it to Allow.
Reload the page.
Open the Scribe page. When Edge asks to use your microphone, click Allow.
If you didn’t see a prompt, or you previously blocked it: click the padlock / site-info icon at the left of the address bar.
Select Permissions for this site and set Microphone to Allow.
Reload the page.
Open the Scribe page. When Safari asks to use your microphone, click Allow.
If you didn’t see a prompt, or you previously blocked it: with the Scribe site open, click Safari → Settings (or Preferences) in the top menu bar.
Go to the Websites tab and select Microphone in the left-hand list.
Find the Scribe website and set it to Allow.
Reload the page.
Open the Scribe page. When Firefox asks to use your microphone, choose Allow and tick Remember this decision.
If you previously blocked it: click the padlock icon at the left of the address bar.
Next to Microphone (Blocked), click the ✕ to clear the block (or switch it to Allow).
Reload the page and click Allow when prompted.
If you’re still having trouble with your microphone, please contact our team: [email protected]
No. Gentu Scribe is free during the pilot phase. If pricing is introduced in the future, you will give you advance notice before any costs apply.
You’re agreeing to use Gentu Scribe in accordance with our Terms & Conditions on behalf of your practice. This includes acknowledging its pilot status, allowing us to contact you for feedback, and understanding that pricing may be introduced in the future.
We may contact you to understand what’s working, what’s not, and what would make Gentu Scribe more useful in your practice. Your feedback directly shapes the product ahead of general release.
Data & Security
Patient data remains identifiable within Gentu. As part of the practice management system, full patient records are retained for clinical use (appointments, notes, billing, prescriptions, etc.).
Yes, all data is encrypted end-to-end with AES-256 at rest and TLS 1.2+ in transit. Enterprise-grade protection at every step.
Patient data is stored in Australian data centres.
Audio recordings are stored for 30 days. Scribed content is saved directly into Gentu, so you (or authorised staff) can view, edit or print those records via the Gentu interface.
No data processed by Gentu Scribe is used to train the large language models used in our products. This is a written commitment from the AI service providers listed in our Terms & Conditions.
Data undergoes a rigorous de-identification process to remove personal identifiers, which is used to improve the tools clinicians have manage patient care.
Gentu security includes:
Yes. Gentu’s backup strategy enables database restoration to within five seconds of an incident.
Legal
Yes. See our Terms & Conditions for specific details.
Yes, this is strongly recommended. Your privacy notice should inform patients that your practice uses an AI scribe to assist with clinical documentation. This helps you meet your privacy obligations under Australian law.
Patient Consent
Patient consent for audio recording consultations is legally required in most states, and is strongly recommended as best practice. Download our example patient consent form.
No, we recommend obtaining consent as part of new-patient onboarding.
Verbal consent should be documented in the clinical note for that consultation.
Clinical Responsibility & Accuracy
You are. All notes must be reviewed and approved before being saved to a patient’s medical record.
During or as soon as possible after the consultation, details are fresh. This ensures relevant observations, information and findings are included.
No. Gentu Scribe-generated notes are drafts and must be reviewed and corrected, including non-verbal cues and considerations, then saved to the patient’s medical record.
Implementation & Support
Please email [email protected] to report any issues.
If audio upload fails, transcription won’t proceed and you’ll need to restart the recording.
Yes, please refer to our Gentu Scribe Patient Information Flyer.
All updates are delivered automatically. No action is required from your practice.
Documentation is the first thing that happens after every consultation. Building Scribe into Gentu means we capture clinical intent at the point of care, which is the foundation for what comes next. We believe this is fundamental to the future of Gentu and the practices that rely on it.
Gentu Scribe is included as part of your Gentu subscription. It covers recording consultations and automatically generating structured clinical notes and letters.
Templates are built from letters you’ve already sent in Gentu, so formatting should feel familiar. You can edit them, create new ones, or use the template agent.
Yes. You can record the consult as it happens, talk it through on your own, or dictate straight into a note or letter.
Yes. Record on the Gentu app, then review and save the draft to the patient file.
Patient consent for audio recording consultations is legally required in most states, and is strongly recommended as best practice. Download our example patient consent form.
Yes, please refer to our Gentu Scribe Patient Information Flyer.
