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Our commitment to security, safety and responsible use of clinical data and artificial intelligence (AI) for practices and patients.
For decades, medical professionals across Australia have been using Genie® and Gentu® in their practice. Magentus is also a trusted provider of clinical software for medical oncology, laboratory information management, and radiology across Australia and the UK. To meet modern needs, our software is evolving from a system that stores data to one that intelligently processes information, prompts, summarises, and suggests. With these advanced capabilities, we have a responsibility to be transparent around how data is used, how AI is applied, and how privacy is protected. Central to this is ensuring clear consent to participate or the ability to opt-out of these Intelligent Solutions.
Our Charter lies at the heart of what we do in the field of data, analytics and AI. Core to this Charter are the following principles:
User and patient value are paramount in all decisions related to data and AI usage and we prioritise activities that are directly designed to improve patient care and outcomes.
Via this Trust Centre and otherwise, we maintain clear communication with our customers about how data and AI drive improved user experience with our products.
Security and trust are at the very core of how we operate and constantly evolve. Our information security management system is ISO27001:2022 certified. We implement advanced technical safeguards throughout our data architecture. Privacy controls are embedded in our systems from initial design stages, and we regularly review and enhance our security protocols.
In instances where large language models are applied to create structured data outputs from unstructured data sources, data is first de-identified before the language models are applied.
Our privacy policy can be viewed here.
We will only ever use data and AI for reasons that are aligned to our objective of delivering better healthcare outcomes through world-class technology. Our Chief Medical Officer has oversight of all our Intelligent Solutions and ensures that we are only using data for this purpose. A panel of clinical experts and practicing healthcare professionals from a range of specialties advise Magentus on Intelligent Solutions on a regular basis. This advisory panel undertakes careful assessment of proposed uses of data and AI to provide a clinical perspective on its appropriate use.
Our data and AI practices comply with relevant legal and regulatory requirements. We participate in industry standard-setting initiatives and adhere to the international FHIR framework for healthcare data interoperability.
At Magentus we’re trying to create a future where healthcare networks are optimised for better care, harnessing the full potential of health technology and constant innovation. We believe that data can be responsibly and safely used to improve the lives of patients. By developing a data platform and leveraging the power of AI, we believe we can give practices and healthcare organisations access to deeper insights, so they can provide more efficient and more informed healthcare.
Some intelligent solutions like CDS messages will seamlessly be made available to practices through its Magentus practice management software and will be covered by the software’s master services agreement with us. Other Intelligent Solutions (for instance where ambient scribe is used) will require the Practice to accept additional terms and these will be provided at the point in time where the Practice is attempting to access these solutions. If a practice would like to opt out of any solutions at any time, it can contact [email protected].
A practice is responsible for securing the relevant patient consent for Magentus to provide the practice with practice management software inclusive of Intelligent Solutions.
In conversations with your patient around data use, it is relevant to advise them that no personal information is provided into large language models for the purposes of data structuring for data usability purposes and that no data from the practice is used to train these models.
If a patient would like to opt out of Intelligent Solutions the patient should advise their practice/practitioner, who should in turn advise us of the patient’s election by contacting us at [email protected].
A practice can always change its election with respect to participating in Intelligent Solutions by contacting us at [email protected].
We will only ever use data for the goal of improving patient outcomes. Our Chief Medical Officer has oversight of all our data and AI solutions and ensures that we are only using data for these purposes. We have a panel of clinical experts and practicing healthcare professionals from a range of specialties who advise us on our data and AI solutions on a regular basis. This advisory panel undertakes careful assessment of proposed uses of data to provide a clinical perspective on its appropriate use. We will provide updates on future developments, improvements and opportunities over time to keep all practices informed.
