Personal information includes information or an opinion about an individual from which that individual is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.
In its business operations, Magentus may collect information in order to provide services to you, your employer, or a person providing services to you. Depending on circumstances, the types of information we collect could include:
We may collect your personal information in a number of ways, including:
If you don’t provide us with your personal information, we may be unable to provide you with our services, or your service provider may be unable to provide you with their services.
We may hold, use and disclose your personal information as requested by, or consented to, by you to:
We may disclose your personal information to:
Magentus only collects sensitive personal information in the form of health information where it is doing so in support of a healthcare professional that uses Magentus’s Virtual Rooms service to provide services to their clients.
In these circumstances, Magentus will only use that health information to enable the healthcare professional to provide their services. These services include administering the health professional’s appointments and processing payments to Medicare and any relevant health fund.
If we collect a Medicare number, we will use it in accordance with the Healthcare Identifiers Act 2010 (Cth).
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
We may disclose your personal information in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring or interfering (intentionally or unintentionally) with our rights or property, users or anyone else who could be harmed by such activities.
We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
We use a variety of physical and electronic security measures, including restricting physical access to our offices, network firewalls, maintaining secure databases and implementing access controls to keep personal information secure from misuse, interference and loss, and unauthorised access, modification or disclosure.
Magentus also monitors developments in security and encryption technologies as part of its continued data security efforts.
Magentus may hold your information on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
We may disclose your personal information overseas to our service providers who assist us in providing services to you or your employer. If we do so it will be for the purposes of providing services to our customers and our service providers will be contractually bound to use your information only for the purposes of which it is disclosed.
Some apps might collect information about your location. This can help us give you or your employer the right service in the right place. Your employer may mandate the use of location services, but if they don’t, we will give you the ability to turn off the location services setting on your mobile device. Just remember, this could result in Magentus being unable to provide you with the service you need.
Magentus specialises in providing secure cloud document management systems to enterprise clients, such as government agencies, health service operators and similar clients. When we do so, we may have access to your personal information at the request of the client, when we provide support to those clients. Those Magentus employees with this type of access are carefully controlled and all work under contractual obligations of confidentiality. If you wish to obtain more information about personal information that one of our clients holds in our infrastructure, you should contact them in the first instance.
We do everything we can to make sure your personal information is accurate and up to date. If you identify an error or want to know more about the personal information we hold about you, please contact us using the links below. We may have to verify your identity to make the correction or to provide the information we hold about you.
Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why.
We take your privacy seriously. If you have any concerns, or you think your personal information is inaccurate or has been handled in a way that doesn’t comply with the Australian Privacy Principles, please send an e-mail to [email protected]. It will help us if you can provide as much detail as possible about your problem.
Once we receive your complaint, we will be in touch to let you know how long it might take us to investigate. Sometimes investigations can take up to 30 days. We will regularly update you as to the progress of your complaint. If you aren’t satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Log Data is information your browser or an app sends us when you access our services or technology assets, and may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our services that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information. You should refer to these for further information.
Effective date: 8 March 2023